Policies

Billing Information & Privacy
Payment must be made prior to any product being shipped unless pre-authorized terms have been mutually established.  Acceptable payment methods include credit card, check, or money order (mandatory for all international customers).  To process your order, EVolve Electrics will have access to your address, email, and phone number.  This information may be used in relation to your order, but will never be used to deliver unsolicited commercial messages to you.

If placing an order by purchase order payment must be made in full within the terms allotted. If payment is delinquent a $45 fee will be assessed to the total balance due. No new purchase orders will be processed until the customers account is current. If payment is made by credit card after the due date has expired a 5% fee will be assessed to the total order on top of the $45 late fee.
 

EVolve Electrics retains the right to refuse sale of products or service at their discretion.

Return Policy
EVolve must be contacted prior to any unwanted product being returned. Any product found to be defective within 7 days of product's arrival will be eligible for either a product exchange or a full refund. An exchange/refund will be immediately issued to the customer upon verification by an EVolve technician that the product is defective due to manufacturer's error. Return shipping will be paid for by the customer. Any product returned for non-defective reasons will be subject to a 15% restocking fee and must be returned in original factory condition.  Any item returned marked in anyway or damaged will not be eligible for a refund and will be returned to the purchaser.

Shipping Policy
Items ship via UPS and UPS LTL for all orders weighing over 150 pounds. Items generally ship same day and arrive between 2-5 business days when shipped within the contiguous U.S. International shipping is available.  Please contact EVolve for further information or to obtain a shipping quote.